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Patient Satisfaction
Net Promoter Score and recent survey feedback analysis.
Net Promoter Score
-1000100
+5 pts vs last month
Response Rate
42.5%
Total Surveys Sent
1,248
This quarter
AI Sentiment Insight
Recent negative feedback clusters around wait times on Tuesday mornings. Consider adjusting scheduling blocks for Dr. Smith to alleviate bottleneck between 9 AM and 11 AM.
Recent Responses
| Patient | Score | Comments | Sentiment | Date |
|---|---|---|---|---|
| Sarah Jenkins | 10 | Dr. Smith was fantastic. The new 3D scanner made the whole process so much faster and more comfortable than gooey impressions. | Positive | Today |
| Michael Chang | 2 | I sat in the waiting room for 45 minutes past my appointment time. No one communicated the delay. Completely unacceptable for a professional office. | Negative | Yesterday |
| Elena Rodriguez | 7 | Cleaning was fine. Hygienist was a bit rough but got the job done. Office was clean. | Neutral | Oct 24 |
| David Chen | 9 | No comment provided | Positive | Oct 23 |