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Complaint Theme Analytics

Deep dive into patient feedback areas requiring attention.

AI Insight: Scheduling Spike

NEW

We detected a 24% increase in negative sentiment regarding "Scheduling & Communication" over the last two weeks, specifically correlating with Friday afternoon appointment requests.

Complaint Volume by Theme

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Detailed Feedback (Filtered: Scheduling & Communication)

PatientDateReview SnippetSentiment Score
JD
John Doe
Oct 12, 2026Tried calling three times to reschedule my cleaning but no one picked up.-0.8