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OverviewComplaint ThemesReview ResponsesPatient SatisfactionClinic Scorecard

Reputation Intelligence

Monitor and analyze patient feedback across all platforms.

Total Reviews
1,284

+12%

Average Rating
4.8/5.0
Net Sentiment
76%

-3%

Rating Trend & Volume
JanFebMarAprMayJunJulAugSepOctNovDec
AI Topic Analysis
Staff Friendliness82% Positive
Clinical Outcomes95% Positive
Billing & Insurance45% Negative
Wait Times30% Negative

Insight: Billing complaints have increased by 15% this month. Consider reviewing claims processing workflows.

Recent Patient Feedback

G

Sarah Jenkins

• 2 days ago

Great Care

Dr. Smith and the team are fantastic! They always make me feel comfortable and explain every procedure thoroughly. The new AI scanning tool they used was super cool and showed me exactly what was going on.

Y

Michael T.

• 5 days ago

Billing & Insurance

The dental work was fine, but I received a surprise bill three months later. The front desk staff seemed confused about my insurance coverage when I specifically asked before the procedure. Frustrating experience on the administrative side.

Clinic Response: Hi Michael, we apologize for the confusion regarding your billing. We are currently implementing a new system to better verify coverage upfront. Please call our office manager directly at...
G

Elena R.

• 1 week ago

Long Wait Times

Excellent hygienists, very gentle. However, I waited almost 40 minutes past my appointment time to be seen. I understand things run late, but a heads up would be appreciated as I had to get back to work.