Call Log

All inbound and outbound calls handled by AI agents and staff.

Total Calls

428

AI Handled

82%

Avg. Duration

2:34

Escalation Rate

4.1%

Caller	Direction	Duration	Handled By	Outcome	Time
Sarah Jenkins	Inbound	3:42	AI	Booked Appointment	Today, 9:02 AM
Unknown Caller	Inbound	1:15	AI	Escalated	Today, 8:47 AM
Marcus Johnson	Outbound	2:08	Human	Resolved	Yesterday, 4:15 PM
Lisa Carter	Inbound	0:45	AI	Voicemail	Yesterday, 1:30 PM