Service-Recovery Alerts

Live feed of flagged incidents requiring immediate attention (Score < 3).

2 Urgent4 Total Active

Sarah Jenkins

2.5 hrs ago

1 / 5

AI Agent flagged high frustration

Flagged Reason: Reported long wait — 45 min for routine cleaning. Mentioned the front desk was unhelpful when asked for an update.

Michael Chang

45 mins ago

2 / 5

AI detected billing confusion

Flagged Reason: Patient was surprised by out-of-pocket costs for fluoride treatment. Claims it was not explained beforehand.

Emma Wilson

1.2 hrs ago

2 / 5

Flagged Reason: "Dr. Smith seemed very rushed today. Barely spent 5 minutes looking at my x-rays before leaving."

David Palmer

3.1 hrs ago

1 / 5

Flagged Reason: Still experiencing severe pain after yesterday's root canal. Cannot get through to the emergency line.