Escalation Queue

Manage AI agent escalations requiring human intervention.

Sarah Jenkins

+1 (555) 019-2834

Reception Bot Alpha

Reason: Patient requested human operator immediately.

Confidence:98%

2 mins ago

Michael Chang

Web Chat

Billing Assistant

Reason: Unrecognized insurance provider formatting.

Confidence:82%

5 mins ago

Unknown Caller

+1 (555) 890-1234

Triage Bot

Reason: Multiple failed intent recognition attempts.

Confidence:45%

12 mins ago